FAQ:

Are your products earth friendly?

Our household products are free of all unwanted chemicals and dyes (no SLS, SLES, phosphates, butyl, or chlorine). They are biodegradable and never tested on animals.

When will you deliver my order?

We typically deliver the following day, some times the same day if we are already making a delivery. We encourage you to put your bottles out for the delivery switch at the time you place your order. If there is a delay, we will communicate with you as soon as we receive your order.

Where will you leave my order?

At check out you can give us specific instructions, otherwise, we will leave your order near your front door.

What is the Delivery Switch?

If you have already purchased a jar with a pump and would like to refill it, you can remove the pump, replace the lid and leave it out for pick up when we deliver your new refilled bottles. We won”t charge you for the bottle with your delivery switch. This allows us to wash, sterilize and reuse the bottle for future deliveries. Also, we can trade “like new” canning jars, pint (160z) or quart (32oz) sizes. We love this way of saving you money and reusing jars.

Can I bring my own bottles to you for refill?

At this time we are working out of our home and we can not allow visitors for many reasons: insurance, commercial property ordinances, etc.

Why don’t you ship your household products?

We believe the carbon footprint for shipping large glass bottles are not in alignment with our mission to fight climate change. We know there are many up and coming refill options opening all over the country. Our hope is that if you don’t live in our neighborhood you will find or even start your own refill service, making refill accessible for everyone.

How do your products come to you and do the companies take their containers back?

We receive the Azure Standard and Oneka products in 5 gallon plastic bags inside a box. We recycle all materials here in Lane County. We continue to look for eco friendly, sustainably made products and as always our line of Body Love Organics is in glass and refillable.

Do you have another question? Drop us an email or send a text. We are always happy to hear from our community.